INTRODUCTION
At Fox ATVs (operated by Black Felis Investments SPC, CR No. 1388378, located at AL Jarda / AL Mudhaibi / AL Sharqiya Governorate), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website www.foxatvs.com (“Website”).
1. Data Collection
We collect the following types of data:
Personal Information: Name, email address, phone number, nationality, date of birth, and identification data.
Payment Information: Payment methods used for processing transactions (e.g., credit or debit card details).
Usage Data: Login times, browsing behavior, search queries, and preferences.
Location Data: May be collected via IP or GPS tracking.
Browser Data: Collected via cookies, including browser settings, session cookies (e.g., country and browser), and preference cookies (e.g., selected language).
1. Data Collection
We collect the following types of data:
Personal Information: Name, email address, phone number, nationality, date of birth, and identification data.
Payment Information: Payment methods used for processing transactions (e.g., credit or debit card details).
Usage Data: Login times, browsing behavior, search queries, and preferences.
Location Data: May be collected via IP or GPS tracking.
Browser Data: Collected via cookies, including browser settings, session cookies (e.g., country and browser), and preference cookies (e.g., selected language).
2. Purpose of Data Collection
We collect and use your data for the following purposes:
To contact you and complete your purchase.
To deliver the services sold, including booking and confirming adventures.
To provide a personalized browsing experience by tailoring the website’s content to your preferences.
To process payments securely.
To comply with applicable laws and regulations.
3. Payment Processing
Payments are processed securely through Thawani Payment Gateway.
Card payment information is stored on our website only if explicitly enabled by the user.
Refunds and cancellations are handled according to our policy outlined in Section 6.
4. Refund, Return, and Cancellation Policy
For adventures lasting 3 hours or less, cancellations must be made at least 24 hours before the booking time.
For adventures lasting between 4 hours and 1 day, cancellations must be made at least 2 days before the adventure.
For adventures lasting 2 days or more, cancellations must be made at least 3 weeks before the adventure.
Refunds are subject to the following deductions:
4% payment gateway fees.
11% of the purchase price as a service fee.
No fees will be charged for refunds if the request for the refund is made within the first 48 hours from payment.
Refunds are issued within 48 hours of the payment, provided an email request is sent.
5. Storage and Security of Data
User data is stored on remote servers managed by a cloud service provider.
For Oman-based users, data may be stored on In-Country Cloud servers (Oman Data Park).
We employ robust security measures to protect your data from unauthorized access.
6. Marketing Communications
We may send promotional and marketing communications to your provided contact information.
Users can unsubscribe at any time by sending an email to info@foxatvs.com
7. Cookies
- We use cookies to enhance your experience on our website:
- Session Cookies: Store country and browser information.
- Preference Cookies: Store language and other user preferences.
8. User Rights
- You have the right to access, update, or delete your personal data.
- If you unsubscribe, your data will be removed from our records promptly.
9. Future Policy Changes
If VAT or similar taxes are introduced, we will update this policy accordingly.
10. Contact Information
If you have questions about this policy or your personal data, please contact us at:
Email: info@foxatvs.com
Phone: +968 77280007